Please make yourself comfortable.”
Victor plated a pie in front of Nia and observed her. He knew she was restless and could quickly guess Mr. Gordon would’ve lectured her about the outcome of her reckless decisions.
“When Mr.
Gordon’s father was alive, everyone was intrigued by his secret of success,” he broke Nia’s silence.
“Unlike most businessmen who think about profits first, then about customers, and their staff last, he thought differently.”
“Mr. Gordon’s dad always thought of his staff first and tried to ensure they loved their work and were comfortable with their shifts. He offered them nap rooms, a generous system of bonuses, corporate events, and weekends off, and most importantly, he did not allow customers to be rude to them.
He treated his employees like family.”
Nia shyly nodded, partially realizing what had gone wrong. “But how does that help with the growth of the business? If employees get such perks, how will they work without distractions?
Won’t they take it for granted?”
“It’s simple, my dear! When employees love their work, they only provide top-notch service. Now those services will satisfy customers.
When customers are pleased, they return in more numbers. As a result, the business grows, and profits increase! A smart boss will not fire his employee but will find a way to make them devote themselves to their work.”
As Victor hungrily devoured his pie, he requested Nia to call Maya back to work.
“You may never know how fate works for others, Nia. You joined as an intern, but you became the general manager. You may never know what potential a simple salesgirl like Maya can have.
Never underestimate and judge others by their appearance or job!”
Nia grinned, and just as she was about to leave, Victor stopped her. “Don’t worry, Nia. I will not fire you.
But we will decide later together with all the employees and Mr. Gordon by a vote, alright?”
Assured she still had a second chance, Nia returned to the store and gathered all the employees in her office. They were afraid about what more rules she was going to impose on them.
But none of them had expected to see what was about to happen next.
“Good day, everyone!” Nia began with a smile. Everyone thought it was unusual because she had never greeted them with a smile since day one of her promotion.
“I would like to tell everyone that Victor, the company’s co-owner, will be heading us from tomorrow!”
The employees were shocked at the revelation. Some of them didn’t have a clue that the custodian of their store was their boss.
“Don’t be shocked, guys!
I am young and new to this trade, and I made mistakes. I hope you’ll all forgive me for what happened in the last few days. Maya and Victor will be back tomorrow, and we will work as a team.
Is that clear?!”
From the next day onward, Nia followed Victor’s advice and implemented Mr. Gordon’s dad’s principles. She treated her employees respectfully and did not show authority over them.
She thought more about them and made sure each and every employee loved their job.
As days passed, Nia’s efforts worked in her favor. The employees started giving their best, and as Nia had wanted, the sales for the next quarter surged with impeccable results.
Mr. Gordon was impressed with Nia’s efforts, and with Victor, he decided not to fire her.
Five years later, Nia was promoted to the position of CEO of all the outlets. As for Victor, he chose to keep working as a janitor because he loved his job.
What can we learn from this story?
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Source: amomama
